We have resolved the delays causing Crawler runs to be stuck over the last ~34 hours.
As part of our resolution, we needed to cancel all active crawls. For customers with one-off or weekly crawl configurations, we have restarted all your crawls (and all but five weekly crawls are still in progress).
For customers with daily crawl configurations, you should feel free to manually restart your crawls, or expect that they will run again at their normally scheduled time in the next 24 hours.
Posted May 13, 2026 - 14:10 EDT
Update
Crawler runs are still delayed; we are continuing to work on figuring out the source of the delays.
Posted May 13, 2026 - 02:37 EDT
Identified
We have identified an issue that has been causing delays in Crawler runs since 4:00 AM EST earlier today (May 12, 2026).
Posted May 12, 2026 - 18:33 EDT
This incident affected: Connectors (Connectors Processing).